Ethical Skills and Training

Setting a personal example helps when tackling ethical situations, but what really matters are having the ethical skills to address the scope and depth of the situation. You then need to train people on how to do this in real world situations that they encounter at your firm. The key here is relevance, as this motivates people to put the skills to use

47 posts

When Firms Become Criminally Liable for Fraud

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Counter Fraud • 6 min read

When Firms Become Criminally Liable for Fraud

The UK Government has issued guidance on new legislation that holds firms to account for failing to prevent fraud. So what is its relevance to insurers? There are key triggers involved, and then the exposures are significant. I explore the ins and outs, including the references to ethics.…

Duncan Minty • 14 Nov 2024

When a Corporate Value becomes an Ethical Risk

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Ethical Decisions and Dilemmas • 4 min read

When a Corporate Value becomes an Ethical Risk

A classic ingredient to many ethical dilemmas encountered by insurance people is the question of loyalty. It’s often wrapped up in a business value like teamwork, yet loyalty can sometimes morph into an ethical risk. So how does a value become a risk? And what steps can firms take to address this?…

Duncan Minty • 06 Nov 2024

How Ethical Dissonance Influences Personal Accountability

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Ethical Decisions and Dilemmas • 5 min read

How Ethical Dissonance Influences Personal Accountability

Insurers are expected to be accountable to all sorts of key audiences: clients, investors and regulators for example. Yet there is another dimension to accountability that is just as important for each of us as insurance people. We need to be accountable to ourselves.…

Duncan Minty • 23 May 2024

Using Stories to Engage People in Ethics Training

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Ethical Skills and Training • 3 min read

Using Stories to Engage People in Ethics Training

Ethical risks can at times seem like something we won’t often come into contact with. This makes it difficult to prepare people for how to react when they do come across them. The best way to overcome this problem is through story telling, in the form of tiered ethical dilemmas.…

Duncan Minty • 09 Oct 2023

The Most Important Ethical Skill of All - Listening

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Ethical Skills and Training • 3 min read

The Most Important Ethical Skill of All - Listening

There is one ethical skill that stands head and shoulders above all others, and it is listening. That’s because it helps you understand just how well you’re performing, against how well you think you are performing. So what options do you have for listening to what your staff think about ethics?…

Duncan Minty • 20 Sep 2023

Why Contagious Misconduct Can Collapse Firms

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Ethical Culture • 2 min read

Why Contagious Misconduct Can Collapse Firms

We often think of misconduct in terms of the individual. Yet we also know that such cases often have a ripple effect, signalling to others that they could act likewise. This creates a slippery slope to more serious cases of misconduct. So how might contagious misconduct be controlled?…

Duncan Minty • 06 Sep 2023

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Ethical Decisions and Dilemmas • 8 min read

Free Guide : Ethical Decision Making

Insurance is full of good people. I’ve worked with lots of them, and learnt from them too. At the same time though, I’ve also come across some pretty poor decisions in my time. Some of them were real eyebrow raisers, while others were just plain puzzling.…

Duncan Minty • 25 Jul 2023

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Ethical Skills and Training • 4 min read

How Successful is your Ethics Training?

It’s half way through the year now. Your ethics training has been running for some months. And in the few months before you start thinking about next year’s training, you need to work out how successful this year’s training has been. Yet this is ethics. How do you measure that?…

Duncan Minty • 24 Jul 2023

Free Guide : Assessing Someone's Ethical Strengths

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Ethical Skills and Training • 5 min read

Free Guide : Assessing Someone's Ethical Strengths

There’s an increased emphasis now on the responsibilities and accountability of individual people working in the insurance sector. Part of this involves assessing the integrity of people in certain roles. So how might this be done, and what should you be looking for?…

Duncan Minty • 12 Apr 2023