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Leadership on Ethics

Leadership on ethics doesn't just happen. It needs to be thought through, planned and executed. Setting a personal example helps, but is only one of several components. The analogy that works best around ethics is the leader as a coach - bringing the best out of their team / firm.
28 posts
Leadership on Ethics
Delivering Fair Repudiations public
Claims • 5 min read

Delivering Fair Repudiations

Claims repudiation in household insurance is changing. Long established practices are now being overlaid with digital systems that are powering repudiation levels to new highs. Yet in so doing, have insurers been asking themselves the right questions? …and drawing the right conclusions?…
Duncan Minty
Duncan Minty •
Data Ethics & Insurance : New Initiatives, Hard Decisions public
Data Ethics • 7 min read

Data Ethics & Insurance : New Initiatives, Hard Decisions

Several initiatives on data ethics will be launched in the UK insurance sector in 2024. That’s great, but those commitments need to reflect what consumers are concerned about. This means a lot of risk assessment and implementation work. So what are the hard decisions that will inevitably be faced?…
Duncan Minty
Duncan Minty •
Why Insurers must Manage their Ethical Debt public
Accountability • 3 min read

Why Insurers must Manage their Ethical Debt

Many digital decision systems deployed in insurance carry unknown levels of ethical debt. Over the next 3 to 5 years, a lot of that ethical debt will need to be repaid. In some circumstances, the amount could be very substantial. So what should insurers do now to prepare for this?…
Duncan Minty
Duncan Minty •
The Big Ethical Challenge for Insurers in 2023 public
Leadership on Ethics • 5 min read

The Big Ethical Challenge for Insurers in 2023

In recent years, the debate about data, ethics and insurance has become more and more mainstream. This has led to questions being asked, evidence called for and resources allocated to handle them. The expectations this generates are producing the big ethical challenge for insurers in 2023.…
Duncan Minty
Duncan Minty •
Do Insurers have the Right Ethics Resource? public
Ethical Skills and Training • 4 min read

Do Insurers have the Right Ethics Resource?

A number of ethical challenges are circulating around insurance. Managing them so that they don’t disrupt the insurer’s business model requires expertise and experience. Yet how well resourced are insurers for this? As we head towards 2023, I set out some parameters for answering that question.…
Duncan Minty
Duncan Minty •
Pay Attention to Undue Pressure public
Leadership on Ethics • 2 min read

Pay Attention to Undue Pressure

How a person responds to the ethics of a situation will be influenced by several things. Character is one, plus the skills and knowledge they’ve learnt. Yet what can sometimes render all these ineffective is something firmly in the hands of the firm’s leadership. It’s undue pressure.…
Duncan Minty
Duncan Minty •
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